Shipping Policy

Who We Are

HelloNutra ("we," "us," or "our") operates the website https://www.shophellonutra.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within the United States.

Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

Cut-off Time: Orders placed before 5:00 PM Eastern Time (ET) will be processed the same business day; orders placed after this time will be processed the next business day.

No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 1-3 business days after processing, depending on the destination.

Shipping Process

Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: info@shophellonutra.com
Phone: 800-587-9218
Address: 1221 Brickell Ave, Suite 900, Miami, FL 33131, United States
Hours: Monday to Friday between 9:00 am to 5:00 pm (ET)